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Overview
Refund & Returns Policy
At [Your Store Name], we aim to provide high-quality fashion products and a smooth shopping experience for our customers worldwide.
If you are not completely satisfied with your purchase, we’re here to help.
This Refund & Returns Policy applies to all orders placed through our website.
Returns
We accept returns under the following conditions:
- The item is defective, damaged, or incorrect
- The return request is made within 7–14 days of delivery (you can choose your policy window)
- The item is unused, unworn, and in its original packaging
- Proof of purchase (order number or receipt) is provided
Non-returnable items:
- Sale or clearance items (if you choose to exclude them)
- Intimate items (for hygiene reasons, if applicable)
- Items damaged due to customer misuse
How to Request a Return
To start a return, please contact us:
📧 Email: [Your email]
💬 WhatsApp: [Your WhatsApp number]
Please include:
- Your order number
- Photos of the product (if damaged or incorrect)
- Reason for return
Once your request is approved, we will provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed:
- Within 5–10 business days
- Through your original payment method (or agreed alternative)
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider (it may take time to process)
- Contact your bank
- If you still need help, contact us directly
Exchanges
We only replace items if they are defective, damaged, or sent incorrectly.
If you need an exchange, contact us and we will assist you.
Shipping Returns
Depending on your location, you may be responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
Dropshipping Notice
As we operate a global dropshipping model, processing times may vary depending on suppliers and shipping destinations. We always aim to resolve any issues fairly and quickly.
Contact Us
If you have any questions about returns or refunds, feel free to contact us:
📧 Email: [Your email]
💬 WhatsApp: [Your WhatsApp]
We’re always here to help you.